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Michael Hayes
Registered Nurse
michael.hayes@email.com  •  (415) 555-0142  •  San Francisco, CA  •  linkedin.com/in/michaelhayes
Summary

Compassionate and detail-oriented Registered Nurse with 5+ years of experience delivering high-acuity patient care across Medical-Surgical and Progressive Care units. Proficient in Epic and Cerner EHR platforms, skilled in developing individualized care plans, and committed to HIPAA-compliant documentation and safe patient outcomes. Proven ability to manage complex caseloads, collaborate with interdisciplinary teams, and drive measurable improvements in patient satisfaction scores.

Experience
Registered Nurse II — Progressive Care Unit 2021 – Present
City Medical Center · Chicago, IL
  • Manage a caseload of 5-6 high-acuity patients per shift in a 32-bed Progressive Care Unit, maintaining a nurse-to-patient ratio consistently within Joint Commission guidelines.
  • Reduced average patient discharge time by 22% by streamlining care plan coordination with case managers and attending physicians using Epic EHR workflow tools.
  • Achieved a unit-level HCAHPS patient satisfaction score of 91st percentile for two consecutive quarters through individualized education and proactive rounding.
Registered Nurse — Medical-Surgical Unit 2019 – 2021
Lakewood Regional Hospital · Evanston, IL
  • Delivered evidence-based nursing care for 6-8 patients per shift on a 40-bed Med-Surg floor covering post-operative, telemetry, and complex medical diagnoses.
Skills
Patient Care & AssessmentEpic EHRCerner EMRBLS & ACLS CertifiedCare Plan DevelopmentHIPAA ComplianceMedication Administration
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